Registration and Networking

Getting Acquainted with the conference environment

Welcome Note by Altaworld

Opening remarks by Chairperson

Vinita Jajware-Beatty, President, Toronto Insurance Women's Association

Panel discussion: Changing Dynamics of Women leadership in insurance world

Moderator: Vinita Jajware-Beatty, President, Toronto Insurance Women's Association

Panellists:

Megan Duty, Vice President, Puritan Life

Gina Hardy, Chief Executive Officer, North Carolina Joint Underwriting Association

Marissa Buckley, Co-founder & Fractional CGO, Brilliantly

Margeaux Giles, Chief Executive Officer, Irus Insurtech Inc.

Tackling regulatory alignment - Priority concern for insurers around the globe

Patricia Farve, CLMP, VP, Claims Operations - East Region, Crawford Global Technical Services

Transforming Insurance: Embrace Innovation Now for Industry Leadership

Uncover the profound impact of deliberate digital transformation within the insurance sector through an exhilarating keynote delivered by Bobbie Shrivastav, COO of Benekiva. With a focus on "Transforming Insurance: Embracing Innovation Now for Industry Leadership," she will delve into the strategies for shaping internal buy-in and change management among claims, servicing professionals, technical experts, and senior leaders. This dynamic approach aims to facilitate revolutionary enhancements to customer experiences and client interactions, while also fostering the advancement of claims and servicing automation. By elevating associate satisfaction and fostering generational loyalty, valuable opportunities for differentiation among insurance carriers are encouraged.

Bobby Shrivastav, Co-founder & COO, Benekiva

Morning Refreshment & Networking

Elevating the customer journey with AI

Peilin Corbanese, VP Analytics-Life Insurance, EXL

Round table: Digitizing the customer experience for Future

Moderator: Meredith Barnes-Cook, Partner, ReSource Pro

Panellists:

Erin McClintock, Director of Underwriting Innovation Individual Products & Solutions, Nationwide

Laura Wheeler, Senior Director, Underwriting Innovation & Analytics, Transamerica

Susan Powers, Assistant Vice President, Boston Insurance Brokerage

Candy Boschard, Director Product Innovation & Delivery, Arbitration Forums, Inc

Deb Smallwood, CEO & Founder, Deb M. Smallwood LLC

Lunch and Networking Break

Current state of the market – as it is ever changing, and the future of cyber

The talk will include recent SEC considerations, the constant threat of ransomware attacks, as well as the pros and cons of AI.

Jennifer Wilson, Cyber Leader, Newfront

Improving CX in Insurance Communications: Act now, plan for the future

Let’s explore how what I call “AI Lite” can revolutionize customer experience, particularly in discontinuing incoming phone calls, optimizing website use, and ensuring customer-centric change for the future.

Caitlin Saenz, Chief Operating Officer, Coverhound

Panel Discussion: Insurtech Innovation and Success Factors in the Industry Ecosystem

Moderator: Heather Majewski, Independent Consultant | Head of Americas Life & Health Solutions Former Swiss Re

Panellists:

Kim Poulopoulos, Head Growth Innovation & Senior Vice President, Swiss Re America Holding Corporation

Nichole Myers, Chief Underwriter, Ethos

Laura Vail Wooster, Head of Marketing, Reframe Financial

Afternoon Refreshment & Networking

Panel Discussion: Achieving Data Integrity for Insurer Transformational Efficiencies

Moderator: Nancy Casbarro, Analyst, Datos Insights (Novarica)

Panellists:

Dr. Henna Karna, Former GM, GOOGLE Insurance Industry Solutions,

Janet D. Moylan, SVP, Chief Operating Officer North America Underwriting,, AWAC Services Company, Inc

Wendy Aarons-Cornman, CEO, OWIT Global

Leading Cross-functional teams to accelerate innovation

Janet D. Moylan, SVP, Chief Operating Officer North America Underwriting,, AWAC Services Company, Inc

Creating your Tribe for Industry Access

Moderator: Bobby Shrivastav, Co-founder & COO, Benekiva

Panellists:

Jess Vargas, Delivery Lead, Benekiva

Megan Duty, Vice President, Puritan Life

Laurel Jordan, Head of CoE for Claims, EXL

Closing remarks by Chairperson

Networking & Drink receptiong

Day 1 – End of the Day Networking