Chinese banks jump on AI bandwagon to cut costs

Problems include regulatory hurdles and insufficient data to use for training

20231026 Caixin

AI could have a wide variety of uses in banking, from marketing and getting new clients to customer service and advising on investments.

LIU RAN and ZHANG YUKUN, Caixin

Banks in China are turning to artificial intelligence to save on labor costs and improve efficiency, but the transition faces both technical and regulatory hurdles, according to experts in the field.

The worldwide AI fervor driven by ChatGPT, the intelligent chatbot developed by Microsoft-backed OpenAI, has led industries across the spectrum to start integrating these smart helpers into their daily operations. Banking is no exception.

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